Every booking made on the site, newest first. A guest's dates are held for 30 minutes while they pay; if the payment does not arrive the hold lapses and the nights open again.
Every refund raised from the console, newest first. A card refund goes back through DPO against the original transaction; a bank or cash return is recorded here and marked paid once the money has left. Nothing can be refunded beyond what the guest paid.
Free cancellation within 24 hours of booking; after that the booking is non-refundable; if the owner has to cancel, the guest is refunded in full or offered other dates. Card refunds normally reach the guest in 5 to 10 business days. This is the page DPO asked to see, and the one quoted in every refund email.
What the site shows guests, night by night. Click any night to block it from that date.
Click a night above to fill in the dates, then either block it or record a booking made off the site — a phone call, a walk-in, or an agent. Blocked nights and manually added bookings both disappear from the site calendar. Both the first and last night count.
These are the figures guests see. Enter whole pula amounts. A stay of 30 nights or more is quoted on request: the monthly figure is shown to guests as a guide, and you set their actual price on the booking itself.
The dates when you charge more — festive season, school holidays, a big event in town. Each period carries its own nightly rate. Nights inside a peak period are charged one by one at that rate, with no weekly saving; the rest of a stay keeps the cheapest night-and-week combination above. Guests see your periods listed under the rate cards and tinted on the calendar. Periods may not overlap.
The site shows rand, dollar and pound estimates beside the pula rate. Rates are fetched live and refreshed every 12 hours; the values below are only used if that feed is unavailable. Leave them as they are unless you want to pin your own.
Every enquiry sent from the site form lands here, newest first. Call, WhatsApp or email straight from a card, then mark it handled once you have replied.
Every call, WhatsApp and email link on the site follows these.
JPEG, PNG or WebP, up to 6 MB. Landscape photographs look best.
Drag to reorder, or use the arrows. The first photograph is the large one on the site. “Wide” makes a photograph span two columns.
Paste the calendar export link from Airbnb, Booking.com or your agent. We read it and block those nights here. This is one-way: bookings made on this site do not appear on the other channel, so keep one channel as the source of truth.
These are the credentials DPO issued you — a Company Token and a Service Type ID. The value saved here always wins over anything set on the server, so switching from the shared sandbox credentials to your live ones is just a save here, with nothing to redeploy. Guests pay in pula or US dollars; both go through the same credentials below.
Requests made from the privacy page — a copy of what is held, a correction, deletion, an objection or a withdrawal of consent. The Data Protection Act, 2018 gives the guest 30 days, so each one carries the date an answer is due. Confirm the request came from the address on the booking before releasing or erasing anything.
Removes what is no longer needed: enquiries after 12 months, email open records after 24 months, closed data requests after 3 years, and the details of cancelled or lapsed bookings after 7 years (the amounts stay as the financial trail). Preview first — nothing is deleted until you run it for real, and a second run deletes nothing extra.
What guests are shown: the lawful basis for each purpose, who else sees their details, the retention periods above, their rights under section 30, and a working request form. Deletion from a guest card anonymises the booking and keeps the money — that is what the notice promises, so honour it in that order.
Admin staff can sign in to this console. Admin users can manage all settings and other users. Staff users can manage bookings and enquiries.
Guests who have made a booking through the site. They access their booking via a private link — no account is required. Click a name to see their bookings.